Refund and Returns Policy

At KGRK Enterprises, we are dedicated to providing high-quality products and exceptional service. Our Refund and Returns Policy ensures that any issues with our products are resolved efficiently. Please read the details below to understand how we handle defective items, repairs, and replacements.

Returns and Repairs Policy

Defective Items

1. Products with manufacturing defects or damage during transit are eligible for replacement.
2. To qualify for a replacement:
   • You must report the issue within 7 days of receiving the product.
   • Provide proof of purchase (invoice or receipt) and evidence of the defect (e.g., photos or videos).
   • The product must be unused and in its original packaging.

Non-Defective Items

1. Non-defective items will not be replaced but will be repaired as per the warranty terms of the product.
2. The customer is responsible for:
   • Shipping the product to our service center.
   • Any repair charges if the issue is not covered under warranty.

Replacement Process

1. Defective items approved for replacement will be exchanged with a new product of the same model.
2. If the same product is unavailable, an equivalent or upgraded model may be provided with your consent.
3. Replacements will be processed within 15 business days of receiving the defective item.

Repair Process

1. Products sent for repair will be inspected by our technical team to determine the issue.
2. Repairs covered under warranty will be completed free of charge.
3. For non-warranty repairs, a quote will be provided before proceeding with any service.

How to Initiate a Replacement or Repair

1. Contact our customer support team via:
   • Email: info@kgrkenterprises.com
   • Phone: +91 9599604924
2. Provide the following details:
   • Order number or invoice
   • Detailed description of the issue
   • Supporting evidence (e.g., photos or videos of the defect)
3. Our team will guide you through the next steps and assist with shipping instructions.

Important Notes

• Products damaged due to improper handling, installation, or use are not eligible for free replacement or repair.
• Return shipping costs for repairs will be borne by the customer unless the issue is a manufacturing defect.
• For international orders, shipping charges, customs duties, and taxes are non-refundable.
• KGRK Enterprises reserves the right to refuse replacement or repair requests that do not comply with this policy.

Thank you for choosing KGRK Enterprises. We stand by the quality of our products and are committed to resolving any concerns promptly.

For further assistance, please contact our customer support team.